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We help make IT systems operational with expert hardware and software migration & deployment services because we support worldwide systems, systems software's and middleware products.
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 our partners
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Support
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Team-ESCorp offers remote and on-site support. We have the following support offerings:
Per-instance secured web-based remote support:
The customer has to deposit a lump-sum amount with us and the agreed support charges shall be deductible from the deposited amount every time support is requested. The maximum response time for a support representative to respond shall be 4 hours. The customer may be required to interact with the support representative during a remote web-based support session.
8 x 5 x NBD support contract with 6 hours response time:
Support can be requested by the customer from 10:00AM to 6:00PM, Monday to Friday, except public and national holidays, with a maximum response time of 6 hours. Initially the support representative shall try to resolve the issue through secured web based remote support system and if required a support rep shall visit the client site to resolve the issue. The customer may be required to interact with the support representative during a remote web-based support session. All support requests received after 5:00PM shall be queued for on-site visit for next-business-day.
9 x 6 x NBD support contract with 4 hours response time:
Support can be requested by the customer from 10:00AM to 7:00PM, Monday to Saturday, except public and national holidays, with a maximum response time of 6 hours. Initially the support representative shall try to resolve the issue through secured web based remote support system and if required a support rep shall visit the client site to resolve the issue. The customer may be required to interact with the support representative during a remote web-based support session. All support requests received after 5:30PM shall be queued for on-site visit for next-business-day.
24x7x4 support contract:
Support can be requested by the customer at any hour and any day of the week, except national holidays in India, with a maximum response time of 4 hours. The service head shall decide on receipt of support request if the problem could be resolved through secured web-based remote support or an on-site visit is required and inform the customer accordingly. The customer may be required to interact with the support representative during a remote web-based support session. Customer under this contract shall be prioritized on support system queue.
Custom Support Packages:
We can offer support packages tailored to specific customer needs to suite their business demands. Please forward your specific requests to our Support Center. We shall customize the support packages and submit a support proposal within three working days.
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